1. Information We Collect

When you contact PayLink USA by phone or through our website, we may collect the following information:

• Name and contact information (phone number, email address)
• General information about your billing or payment concern
• Call recordings (for quality assurance purposes, where permitted by law)
• Device and browser information when you visit our website
• IP address and general location data

2. How We Use Your Information

We use the information we collect to:

• Provide bill payment assistance and guidance services
• Respond to your inquiries and support requests
• Improve our services and customer experience
• Comply with legal obligations
• Send service-related communications (only when necessary)

We do NOT use your information for unsolicited marketing or sell it to third-party advertisers.

3. Information Sharing

PayLink USA does not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• With service providers who assist us in operating our business (under strict confidentiality agreements)
• When required by law, court order, or government authority
• To protect the rights, property, or safety of PayLink USA or others

4. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. These may include:

• Google Analytics (anonymous traffic data)
• Google Ads conversion tracking
• Session cookies for website functionality

You can disable cookies in your browser settings at any time without affecting your ability to contact us.

5. Call Recording Notice

Calls to PayLink USA at 1-888-469-4240 may be recorded for quality assurance and training purposes. By calling us, you consent to such recording where permitted by applicable law. If you do not consent, please inform our representative at the beginning of the call.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data processing activities

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the revised policy.